Product Defective

Question

I purchased 4 DDR5 module (double sided) heat sinks (2x set of 2) on order ID 2024090012 on 03/09/2024. One set is polished, the 2nd set I have is rough, like the forgot to buff them. How do I send them back under warranty for repair?

Answer 1

Dear Patrick,

Sorry to hear that.
Would you send the photos to show the problem?
Here is the email address, thank you.

[email protected]
[email protected]

Answer 2

Typically, the seller will send you detailed instructions, which may include a free return shipping label Run 3 and a return address. 

Answer 3

@basketball stars You are attempting to return the item under the warranty because it appears there is a problem with the product you got. Get in touch with customer service for instructions on how to return or handle warranty issues.  

Answer 4

I recently purchased 4 DDR5 double-sided heat sinks (2 sets of 2) under Order ID 2024090012, placed on 03/09/2024.

Upon inspection, I found that one of the two sets has a polished finish as expected, while the second set has a rough, unfinished surface, as if it was not properly buffed or polished during manufacturing. I believe this may be a defect covered under your warranty policy.

Could you please advise me on the steps to return the defective set for repair or replacement under warranty? I can provide photos of the issue if needed.

Thank you for your assistance. I look forward to your guidance on how to proceed.

Answer 5

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Answer 6

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Answer 7

I’ve had a similar issue with a mismatched finish before, and Bitspower handled it pretty smoothly. Since you’re international, the first step is usually to open a support ticket with photos of both sets so they can confirm the defect. Once they approve it, they’ll give you the return address and instructions. They normally ask you to ship the defective parts back and then they send a replacement after inspection.

It helps to include your order ID and a close-up photo of the rough surface so they can fast track the request.